TEN important steps for ITIL Implementation

Step 1: ITIL Project Preparation

Step 2: Definition of the IT Service Structure

Step 3: Selection of ITIL Roles and Role Owners

Step 4: Analysis of As-Is Processes: ITIL-Assessment

Step 5: Definition of the To-Be Process Structure

Step 6: Definition of Process Interfaces

Step 7: Establishing Process Control

Step 8: Designing the Processes in Detail

Step 9: Selection and Implementation of Application Systems

Step 10: ITIL Process Implementation and Training

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