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Step 1: ITIL Project Preparation
Step 2: Definition of the IT Service Structure
Step 3: Selection of ITIL Roles and Role Owners
Step 4: Analysis of As-Is Processes: ITIL-Assessment
Step 5: Definition of the To-Be Process Structure
Step 6: Definition of Process Interfaces
Step 7: Establishing Process Control
Step 8: Designing the Processes in Detail
Step 9: Selection and Implementation of Application Systems
Step 10: ITIL Process Implementation and Training