SYSTEMS OPERATIONS AND SUPPORT

1. Define systems operations and support.
2. Describe the relative roles of a repository, program library, and database in systems operations and support.
3. Differentiate between maintenance, recovery, technical support, and enhancement as system support activities.
4. Describe the tasks required to maintain programs in response to bugs.
5. Describe the role of benchmarking in system maintenance.
6. Describe the systems analyst’s role in system recovery.
7. Describe forms of technical support provided by a systems analyst for the user community.
8. Describe the tasks that should be and may be performed in system enhancement, and the relationship between the enhancement and original systems development process.
9. Describe the role of reengineering in systems enhancement. Describe three types of reengineering.

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