The learning material includes…
- Define system requirements and differentiate between functional and nonfunctional requirements.
- Understand the activity of problem analysis and be able to create an Ishikawa (fishbone) diagram to aid in problem solving.
- Understand the concept of requirements management.
- Identify seven fact-finding techniques and characterize the advantages and disadvantages of each.
- Understand six guidelines for doing effective listening.
- Understand what body language and proxemics are, and why a systems analyst should care.
- Characterize the typical participants in a JRP session and describe their roles.
- Complete the planning process for a JRP session, including selecting and equipping the location, selecting the participants, and preparing an agenda to guide the JRP session.
- Describe several benefits of using JRP as a fact-finding technique.
- Describe a fact-finding strategy that will make the most of your time with end-users.
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